What does it look like to pack and unpack it in a video with no editing?
Watch here: Packing up from empty, the same clothes as the video shoot: https://youtu.be/q8ks0YThHzA
For opening and closing: https://youtu.be/QU1oZUckF-A
Last updated: December 21, 2018 07:10
How much does it weigh?
Weight of Carry-On: 7.6lbs + Weight of Carry-On Plus: 7.9lbs. The shelf adds 0.5lbs)
Last updated: December 12, 2018 13:47
Are duties included?
Duties are included for customers in the US. For other regions we will ship the bags from a central warehouse in Hong Kong or Los Angeles. Duties are up the the individual country and are the responsibility of the recipient.
Last updated: January 10, 2019 12:47
Is the powerbank removable? Is it safe for flights?
*There is no powerbank included. There is a USB port that runs to a pocket on the inside where you can use your own powerbank. (You can also choose to use one of our Solarbanks)
With that said, yes, any powerbank can be removed and is therefore permitted in the cabin for flights as per current airline regulations.
Last updated: January 10, 2019 14:17
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.